Ask a Mortgage Process Automation Expert – Part 2

MaryBeth Folger News

Welcome back to Part 2 of our series “Ask a Mortgage Process Automation Expert”. If you missed Part 1 of the series, catch up here. Today we sat down again with Nolan Johnson, one of HPA’s foremost mortgage process automation experts, to discuss the most common questions he receives from his clients about Robotic Process Automation (RPA). Which tasks should …

The Importance of Process Documentation in RPA

MaryBeth Folger News

Developing a solid implementation methodology is so critical to the overall success of a Robotic Process Automation (RPA) initiative. A comprehensive methodology, or framework, allows the business to iteratively improve on implementation cycles to drive greater quality, consistency, and repeatability. In this article, we will explore why the first step in RPA implementation, process documentation, is such an important and …

Why the Right Expertise Matters in RPA

MaryBeth Folger News

As Robotic Process Automation (RPA) has grown in popularity, the marketing messages from the industry increasingly push the ease of RPA and the dramatic results you will achieve. What is often overlooked is how the right expertise can help establish a smart automation framework at the outset and successfully push through the obstacles that crop up along the way. More …

Understanding RPA Scalability

MaryBeth Folger News

Many companies building their own RPA programs have already discovered the difficulties of scaling automation. The investment of support required to maintain digital workforces is often under-estimated, a problem which diverts resources that are critical to scaling the program. A recent webinar hosted by IRPA (Institute of Robotic Procession Automation), ChoiceWORX and PwC, “Scaling in the Hyperautomation Era”, polled the …

Client Spotlight: CareOregon

MaryBeth Folger News

CareOregon Implements HPA’s RPA-as-a-Service to Reduce Manual Intervention in Claims Processing Founded in 1994, CareOregon is a nonprofit organization providing health insurance services to more than 375,000 low-income individuals in Oregon. CareOregon is a managed care company with a broad goal: to make world-class healthcare available to all Oregon residents, regardless of income. The plan has built a healthcare delivery …

A Definitive Guide to RPA Terminology

MaryBeth Folger News

RPA, IPA, DPA, NLP, Hyperautomation—The RPA industry has more than its fair share of terminology (and frankly, far too many acronyms!) In this post, we translate the vast RPA lexicon to get automation novices up to speed quickly or serve as a refresher for those who are well on their way with their RPA journey. Of course, if we missed …

RPA and the Role of the Tech Buyer

MaryBeth Folger News

Robotic process automation (RPA) is a tool with the potential to transform a business, and IT involvement has always been critical in one way or another. However, since RPA initiatives are typically led by Operations, IT departments may be left out earlier in the process where their input could have been valuable. We sat down with John Agnitsch, Global Technology …

Client Spotlight: Wyndham Capital Mortgage

MaryBeth Folger News

For Wyndham Capital Mortgage, creating an exceptional borrower experience has always been a top priority. When the national lender began using robotic process automation (RPA) in 2018, meeting this goal became a lot easier. HPA sat down with Trip Jendron, SVP of Origination Initiatives and Strategy, to learn more about how automation has helped Wyndham deliver a top-notch borrower experience. …

What Successful Payers Automate in Facets and QNXT

MaryBeth Folger News

Another Cognizant Healthcare Conference is under our belts. Though HCC 2020 looked a bit different than other years, we nonetheless set records on attendance and engagement as we all joined together safely from home. Aaron Straus, HPA’s healthcare product manager, walked attendees through a comprehensive overview of common best practices for health plans automating in Facets® and QNXT™. Straus introduced HPA, …

Integrating Machine Learning with Robotic Process Automation

MaryBeth Folger News

In June 2018, a report from McKinsey & Company predicted the transformational power of artificial intelligence (AI) and automation combined. AI and its subsets have since become intelligent additions in the world of automation to attempt to solve the issues companies are facing beyond problematic repetitive processes. Machine learning (ML) is one of many forms of artificial intelligence (AI) being …