RPA and the Role of the Tech Buyer

MaryBeth Folger News

Robotic process automation (RPA) is a tool with the potential to transform a business, and IT involvement has always been critical in one way or another. However, since RPA initiatives are typically led by Operations, IT departments may be left out earlier in the process where their input could have been valuable. We sat down with John Agnitsch, Global Technology …

Client Spotlight: Wyndham Capital Mortgage

MaryBeth Folger News

For Wyndham Capital Mortgage, creating an exceptional borrower experience has always been a top priority. When the national lender began using robotic process automation (RPA) in 2018, meeting this goal became a lot easier. HPA sat down with Trip Jendron, SVP of Origination Initiatives and Strategy, to learn more about how automation has helped Wyndham deliver a top-notch borrower experience. …

What Successful Payers Automate in Facets and QNXT

MaryBeth Folger News

Another Cognizant Healthcare Conference is under our belts. Though HCC 2020 looked a bit different than other years, we nonetheless set records on attendance and engagement as we all joined together safely from home. Aaron Straus, HPA’s healthcare product manager, walked attendees through a comprehensive overview of common best practices for health plans automating in Facets® and QNXT™. Straus introduced HPA, …

Integrating Machine Learning with Robotic Process Automation

MaryBeth Folger News

In June 2018, a report from McKinsey & Company predicted the transformational power of artificial intelligence (AI) and automation combined. AI and its subsets have since become intelligent additions in the world of automation to attempt to solve the issues companies are facing beyond problematic repetitive processes. Machine learning (ML) is one of many forms of artificial intelligence (AI) being …

Ask a Mortgage Process Automation Expert

MaryBeth Folger News

Economic uncertainty in the U.S. is driving mortgage rates lower than they have been in years. Two weeks ago, mortgage rates dropped below 3% for the first time ever. According to Freddie Mac, interest rates on 30-year loans are currently at 2.99%, and 15-year rates are at 2.51%. A year ago, the 30-year rate hovered around 3.84%, and as recently …

How Insurers Can Achieve Efficiency and Stability with RPA

MaryBeth Folger News

In an environment with low interest rates, market overcapacity, increased competition, and growing regulations, many insurers are fighting to remain profitable. Insurers are burdened with high volume, manual work, often utilizing duplicative legacy or mismatched tech stacks to do so. Operationally, they also suffer from gaps between business processes and systems resulting in higher costs, reduced productivity, longer cycle times, …

How Mortgage Servicers Can Reduce the Strain of Corporate Advances

MaryBeth Folger News

In the unprecedented times of COVID-19, the current forbearance rate on all mortgage loans in the U.S. is hovering around 8.46%, higher than it’s been since 2009. While many borrowers will be able to work with their servicers to come out of forbearance, a portion of borrowers will default on their loans and proceed to foreclosure. These unique circumstances have …

What Is Robotic Process Automation as a Service?

MaryBeth Folger News

Software as a Service, or SaaS, has grown increasingly popular over the last few years as companies embark on digital transformation initiatives. SaaS is especially attractive to businesses looking to reduce the upfront cost, risk, and resource consumption associated with software ownership. The instant availability of new software releases also reduces dependency on IT for implementation, management, and troubleshooting. The …

A Guide to Selecting Processes for Automation

MaryBeth Folger News

Whether you are new to automation or working to expand your robotic process automation (RPA) initiative learning how to evaluate processes for automation is imperative. RPA is a powerful tool that can yield impressive results, such as efficiency gains, reduced overhead, and decreased cycle time. Yet if a company pursues processes that are not ideal, they may face unnecessary setbacks …

What the C-Suite Should Know About RPA

MaryBeth Folger News

An increasing number of companies are aiming to get ahead by utilizing robotic process automation (RPA) and other digital transformation tools. It’s more important than ever to know your options and understand how automation can help a business thrive. The growth of RPA adoption isn’t slowing down anytime soon: in fact, according to Forrester, the RPA services market will reach …