What is Hyperautomation?

MaryBeth Folger News

Hyperautomation brings together robotic process automation (RPA), machine learning (ML), and AI to drive end-to-end process automation, as well as AI-based decision making. The term “hyperautomation” was coined by Gartner in its October 2019 article, Gartner’s Top 10 Strategic Technology Trends for 2020. However, industry analysts may use different terms for the same concept: Forrester refers to it as “digital process automation,” and IDC (International Data Corporation) uses the all-encompassing term “intelligent process automation.” How is hyperautomation different from RPA? RPA can be used to tackle a wide range of processes, but the software has limitations. RPA robots cannot be programmed …

Ellie Mae Open House Podcast with HPA

MaryBeth Folger News

In this podcast, hear from Eric Kujala, Product Marketing Director, ICE Mortgage Technology, and Nolan Johnson, Sales Engineer at HPA, as they discuss how the mortgage industry is harnessing the power of robotic process automation (RPA) and Artificial Intelligence (AI) today and the key things to consider when evaluating RPA for your business. Ellie Mae Open House PodcastGet peace of mind in the unknown with RPA and AI.Listen now!More of a reader than a listener? Check out a summary of the podcast below, minus all of Nolan’s antics. What is RPA? RPA is simply training robots on how to perform …

Client Spotlight: Kern Health Systems

MaryBeth Folger News

Kern Health Systems Manages Rapid Growth with HPA’s RPA-as-a-Service Robotic Process Automation (RPA) is an ideal solution for the unique challenges facing many payers in the U.S. For Kern Health Systems (KHS), RPA was just what the health plan needed to keep up with rapid growth, both in claims volume and member services. KHS serves primarily low-income Medicaid members in California, and its broad provider network includes hospitals, facilities, primary care doctors, and specialists. KHS is dedicated to improving healthcare for its members through an integrated managed healthcare delivery system. In 2015, KHS migrated from a legacy system to TriZetto’s …

The Rise of the Citizen Developer

MaryBeth Folger News

In recent years, Robotic Process Automation (RPA) software providers have prioritized “low-code” and “no-code” robot development solutions. The intent behind the no-code craze, aside from selling more licenses, is to enable citizen development. The concept of citizen development is simple: make the platform so easy to use that non-technical users could develop their own robots. While employee empowerment is great, is it right for your RPA initiative? Low-code/no-code: hype or reality? In-house RPA programs have historically been built by experienced personnel dedicated to the program, which typically consists of process analysts, business analysts, and developers. Analysts to aide in process …

The Importance of Process Documentation in RPA

MaryBeth Folger News

Developing a solid implementation methodology is so critical to the overall success of a Robotic Process Automation (RPA) initiative. A comprehensive methodology, or framework, allows the business to iteratively improve on implementation cycles to drive greater quality, consistency, and repeatability. In this article, we will explore why the first step in RPA implementation, process documentation, is such an important and foundational element. What is process documentation? Process documentation is a step-by-step detailed account of the business process that is being automated. Within this documentation, every step that is taken by the employee to execute the business process to produce the …

Why the Right Expertise Matters in RPA

MaryBeth Folger News

As Robotic Process Automation (RPA) has grown in popularity, the marketing messages from the industry increasingly push the ease of RPA and the dramatic results you will achieve. What is often overlooked is how the right expertise can help establish a smart automation framework at the outset and successfully push through the obstacles that crop up along the way. More than any other element, having the right expertise can be the difference between success and failure. Here’s why. The promise of low-code/no-code and citizen development is convenient for low-level business processes, but automating these types of processes doesn’t carry the …

Understanding RPA Scalability

MaryBeth Folger News

Many companies building their own RPA programs have already discovered the difficulties of scaling automation. The investment of support required to maintain digital workforces is often under-estimated, a problem which diverts resources that are critical to scaling the program. A recent webinar hosted by IRPA (Institute of Robotic Procession Automation), ChoiceWORX and PwC, “Scaling in the Hyperautomation Era”, polled the expert panel and attendees to highlight some of the primary reasons that RPA initiatives are stalling. Watch the webinar here. 13% cited ‘cost of maintaining robots’. Whether a company is new to RPA or not, the financial impact of the …

Client Spotlight: CareOregon

MaryBeth Folger News

CareOregon Implements HPA’s RPA-as-a-Service to Reduce Manual Intervention in Claims Processing Founded in 1994, CareOregon is a nonprofit organization providing health insurance services to more than 375,000 low-income individuals in Oregon. CareOregon is a managed care company with a broad goal: to make world-class healthcare available to all Oregon residents, regardless of income. The plan has built a healthcare delivery system that assures member access to physicians and healthcare professionals who understand special needs and provide quality care. True to their mission, it also supports local programs that offer housing, food, and job training to all Oregonians. As a Safety …

A Definitive Guide to RPA Terminology

MaryBeth Folger News

RPA, IPA, DPA, NLP, Hyperautomation—The RPA industry has more than its fair share of terminology (and frankly, far too many acronyms!) In this post, we translate the vast RPA lexicon to get automation novices up to speed quickly or serve as a refresher for those who are well on their way with their RPA journey. Of course, if we missed a term you think would be helpful for others, please drop us a comment below. API: Application Programming Interface, or API, allow applications to interact with data from external sources. APIs act as a bridge between two or more existing …