What is Hyperautomation?

MaryBeth Folger News

Hyperautomation brings together robotic process automation (RPA), machine learning (ML), and AI to drive end-to-end process automation, as well as AI-based decision making. The term “hyperautomation” was coined by Gartner in its October 2019 article, Gartner’s Top 10 Strategic Technology Trends for 2020. However, industry analysts may use different terms for the same concept: Forrester refers to it as “digital process …

Ellie Mae Open House Podcast with HPA

MaryBeth Folger News

In this podcast, hear from Eric Kujala, Product Marketing Director, ICE Mortgage Technology, and Nolan Johnson, Sales Engineer at HPA, as they discuss how the mortgage industry is harnessing the power of robotic process automation (RPA) and Artificial Intelligence (AI) today and the key things to consider when evaluating RPA for your business. Ellie Mae Open House PodcastGet peace of …

Client Spotlight: Kern Health Systems

MaryBeth Folger News

Kern Health Systems Manages Rapid Growth with HPA’s RPA-as-a-Service Robotic Process Automation (RPA) is an ideal solution for the unique challenges facing many payers in the U.S. For Kern Health Systems (KHS), RPA was just what the health plan needed to keep up with rapid growth, both in claims volume and member services. KHS serves primarily low-income Medicaid members in …

The Rise of the Citizen Developer

MaryBeth Folger News

In recent years, Robotic Process Automation (RPA) software providers have prioritized “low-code” and “no-code” robot development solutions. The intent behind the no-code craze, aside from selling more licenses, is to enable citizen development. The concept of citizen development is simple: make the platform so easy to use that non-technical users could develop their own robots. While employee empowerment is great, …

Ask a Mortgage Process Automation Expert – Part 2

MaryBeth Folger News

Welcome back to Part 2 of our series “Ask a Mortgage Process Automation Expert”. If you missed Part 1 of the series, catch up here. Today we sat down again with Nolan Johnson, one of HPA’s foremost mortgage process automation experts, to discuss the most common questions he receives from his clients about Robotic Process Automation (RPA). Which tasks should …

The Importance of Process Documentation in RPA

MaryBeth Folger News

Developing a solid implementation methodology is so critical to the overall success of a Robotic Process Automation (RPA) initiative. A comprehensive methodology, or framework, allows the business to iteratively improve on implementation cycles to drive greater quality, consistency, and repeatability. In this article, we will explore why the first step in RPA implementation, process documentation, is such an important and …

Why the Right Expertise Matters in RPA

MaryBeth Folger News

As Robotic Process Automation (RPA) has grown in popularity, the marketing messages from the industry increasingly push the ease of RPA and the dramatic results you will achieve. What is often overlooked is how the right expertise can help establish a smart automation framework at the outset and successfully push through the obstacles that crop up along the way. More …

Understanding RPA Scalability

MaryBeth Folger News

Many companies building their own RPA programs have already discovered the difficulties of scaling automation. The investment of support required to maintain digital workforces is often under-estimated, a problem which diverts resources that are critical to scaling the program. A recent webinar hosted by IRPA (Institute of Robotic Procession Automation), ChoiceWORX and PwC, “Scaling in the Hyperautomation Era”, polled the …

Client Spotlight: CareOregon

MaryBeth Folger News

CareOregon Implements HPA’s RPA-as-a-Service to Reduce Manual Intervention in Claims Processing Founded in 1994, CareOregon is a nonprofit organization providing health insurance services to more than 375,000 low-income individuals in Oregon. CareOregon is a managed care company with a broad goal: to make world-class healthcare available to all Oregon residents, regardless of income. The plan has built a healthcare delivery …

A Definitive Guide to RPA Terminology

MaryBeth Folger News

RPA, IPA, DPA, NLP, Hyperautomation—The RPA industry has more than its fair share of terminology (and frankly, far too many acronyms!) In this post, we translate the vast RPA lexicon to get automation novices up to speed quickly or serve as a refresher for those who are well on their way with their RPA journey. Of course, if we missed …