RPA, or Robotic Process Automation, utilizes robots to replicate the steps FTEs take to perform repetitive, rules-based tasks within business applications. Businesses select workflows to reassign to software robots who are programmed to complete a set of specific steps created by a subject matter expert. The robots use the same applications that employees would to complete the workflows, and they do so with increased timeliness and accuracy.
Using RPA robots to automate mundane, repetitive, and data-driven tasks can benefit a business by freeing employees to take on more creative and challenging work. Leaving repetitive tasks like mortgage application approval to software robots can dramatically reduce cycle time and improve the user experience.