Simplifying Enrollment with RPA

MaryBeth Folger News

The annual enrollment period (AEP) has a significant impact on yearly revenue for healthcare payers, but it can also tax an organization’s workforce substantially. During the annual enrollment period payers are hit with an influx of new enrollments to be processed. AEP runs for 6 weeks per year and billions of dollars’ worth of choices are made over this short time period. These choices directly impact the health and well-being of the millions of Americans signing up for benefits, so it is imperative that payers have the capacity to handle enrollment volume.

Read More

Unlocking the Potential of Healthcare Automation

MaryBeth Folger News

In recent years, the healthcare industry has increased its adoption of automation as means of achieving operational efficiency without sacrificing quality of care to their members. While RPA is a natural fit for the inefficiencies payers experience across their organizations, many have struggled to develop and implement an automation strategy that truly captures the return they had hoped to achieve. In a Cognizant study surveying 200 respondents across 10 unique payer organizations with 38 plan subsidiaries, it is clear that payers recognize automation as a valuable tool for improving processes and member care. Over 75% of respondents think automation is …