Twenty years ago when we pitched automation to clients, we would get crazy looks. At the time, macros were nothing new, but handing off an entire business process to a piece of software? Madness.
Ten years ago when we formed one of the first robotic process automation (RPA) companies in the world, we still faced an uphill battle. Industry leaders remained unwilling to place their trust, and their work, in the proverbial hands of robots.
Today, RPA happens to be one of the most buzz-worthy terms trending in business. In the same way that everyone was once going to the cloud or IoT, businesses are now going robotic.
So what’s changed?